Digital inclusion means that individuals have access to robust broadband connections, Internet-enabled devices that meet their needs; and the skills to explore, create and succeed in the digital world.
BroadbandUSA convenes the Digital Equity Leaders Network (DELN), a group of state and local government leaders working to bridge the digital divide. The DELN meets regularly to share best practices, resources, and strategies.
For more information on the DELN, consult the DELN Fact Sheet
Federal Funding
Federal Digital Inclusion Resources
More Information
For more information about BroadbandUSA's Digital Inclusion work,please contact BroadbandUSA@ntia.gov.
State and Local Government Digital Inclusion Programs
Select ‘state’ to review State and Local Government Digital Inclusion Programs
Alabama
Information Not Available
California
State initiatives:
State of California
California Department of Technology: Broadband and Digital Literacy Office
California Public Utilities Commission: California Advance Services Fund - Broadband Adoption
Local initiatives:
City of Chula Vista
Locality Website:
City of Chula Vista Digital Equity and Inclusion Strategy
Locality contact:
Miranda Evans
Special Projects Manager
Office of Economic Development
MEvans@chulavistaca.gov
Dennis Gakunga
Chief Sustainability Officer
Office of Sustainability
DGakunga@chulavistaca.gov
Digital Equity/Inclusion Coordinator:
The Chula Vista Library, Office of Sustainability, and Office of Economic Development oversee and facilitate digital inclusion and equity initiatives.
Digital Equity/Inclusion Resources:
Chula Vista Library Computers & Wi-Fi: The Chula Vista Library provides free Wi-Fi at all branches, library computers for up to 1 hour per session, and Wi-Fi hotspots and Chromebooks to checkout.
Technology Training: The City of Chula Vista offers one-on-one technology training sessions for residents and non-residents ages 50 years and older. Sessions cost $10 for residents and $13 for non-residents.
2018 Telecommunications Master Plan: The 2018 Telecommunications Master Plan focuses on the development of a fiber and telecommunications infrastructure to achieve the City of Chula Vista’s Smart Cities vision.
Energy Station: Housed in the Chula Vista Public Library and partnership with San Diego Gas & Electric, students receive hands-on learning experience in topics like clean energy, wind and solar power, and energy storage.
Digital Equity/Inclusion Plan:
2020 Digital Equity and Inclusion Plan
City of Long Beach
Locality Website:
City of Long Beach Digital Inclusion Initiative
Locality contact:
Rebecca Kauma
Digital Inclusion Program Manager
Department of Technology and Innovation
DigitalInclusion@longbeach.gov
Abjot Kaur
Digital Inclusion Program Coordinator
Department of Technology and Innovation
DigitalInclusion@longbeach.gov
Digital Equity/Inclusion Coordinator:
City of Long Beach Department of Technology and Innovation
Digital Equity/Inclusion Resources:
Digital Inclusion Resource Guide: The Digital Inclusion Resource Guide provides a comprehensive overview of digital inclusion resources such as information on low-cost Internet services, low-cost computer resources, free public WiFi resources, free computers and printing resources, free English as a Second Language (ESL) classes, and more.
Digital Inclusion Roadmap Overview: The City of Long Beach’s Digital Inclusion Roadmap Overview provides insight on how the city developed the 2021 Digital Inclusion Roadmap, which includes the stakeholder engagement process, community engagement process, and next steps.
Digital Equity/Inclusion Plan:
2021 Digital Inclusion Roadmap
City of Los Angeles
Locality Website:
Locality contact:
Dawn Comer
Director of Technology Inclusion
Mayor's Office of Budget and Innovation
Jeanne Holm
Deputy Mayor
Mayor's Office of Budget and Innovation
Dan Caroselli
Digital Inclusion and Performance Management Unit
Bureau of Street Lighting
Digital Equity/Inclusion Coordinator:
Los Angeles Mayor's Office of Budget and Innovation
Los Angeles Bureau of Street Lighting
Digital Equity/Inclusion Resources:
Tech2Go: The Los Angeles Public Library's Tech2Go initiative provides computer bundles for 6 months at a time to adults with a valid library card. Computer bundles include a Chromebook device and an Internet hotspot.
Angeleno Connectivity Trust: The Angeleno Connectivity Trust is a $14 million initiative aimed at providing 100GB per year of free Internet access for up to 18,000 students for the next five years. This program serves K-12 students and youth who experience homelessness, children in foster care, young people with disabilities, at-risk youth, and those who may have dropped out of school or cannot attend due to the lack of technological resources and connectivity.
Improving Digital Equity in Los Angeles: This resource addresses the City of Los Angeles' digital divide by illustrating the city's level of Internet access with geographic data.
Digital Equity/Inclusion Plan:
The City of Los Angeles' SmartLA 2028 report addresses connectivity and digital inclusion.
City of Moreno Valley
Locality Website:
Community Learning & Internet Connectivity (CLIC)
Locality contact:
Steve Hargis
Strategic Initiatives Manager
Financial and Management Services
Technology Services Division
Digital Equity/Inclusion Coordinator:
Financial and Management Services, Technology Services Division
Digital Equity/Inclusion Resources:
Community Learning & Internet Connectivity (CLiC): The City of Moreno Valley established CLiC in October of 2020 as a community resource hub to close the digital divide.
WiFi Garden: The WiFi Garden project offers free public WiFi at numerous public facilities (e.g., parks and city facilities).
Hotspot Device Program: Patrons can check out WiFi hotspots for one month at a time from the Moreno Valley Public Library. The hotspots offer unlimited bandwidth and allow up to eight devices to share an Internet connection.
Tech for Success: The City of Moreno Valley partners with the Community Action Partnership (CAP) of Riverside County to distribute refurbished computers to those who need assistance.
City of Oakland
Locality Website:
Locality contact:
Patrick Messac
Project Manager
#OaklandUndivided
PMessac@oaklandca.gov
Georgia Savage
Deputy Director
#OaklandUndivided
GSavage@oaklandundivided.org
Cinthia Diaz
Director of Community Impact
#OaklandUndivided
CDiaz@oaklandundivided.org
Digital Equity/Inclusion Coordinator:
#OaklandUndivided is a partnership between the Mayor’s Office, Oakland Unified School District, Oakland Public Education Fund, Oakland Promise, and Tech Exchange.
Digital Equity/Inclusion Resources:
Affordable Connectivity Program (ACP) Resources: This link includes information about the Affordable Connectivity Program for both public and charter school students. The website also includes translated materials in Spanish, Traditional Chinese, Vietnamese, Arabic, and Khmer.
Oakland Tech Check Survey: The Tech Check Survey helps inform #OaklandUndivided of students in need of a device. #OaklandUndivided provides all qualifying students a school-loaned laptop and unlimited Internet data.
Online Digital Learning and Tech Support: #OaklandUndivided provides resources for students and families such as free computer basics skills courses and tech support.
#OaklandUndivided Frequently Asked Questions: #OaklandUndivided compiled Frequently Asked Questions for students and families to help ensure that every Oakland public school student has robust home technology access.
OAK Wi-Fi: OAK Wi-Fi provides free public Internet access by establishing 13 Wi-Fi zones throughout the city.
City of Sacramento
Locality Website:
City of Sacramento Digital Access
Locality contact:
Darin Arcolino
IT Assistant Director
Department of Information Technology
DArcolino@cityofsacramento.org
Digital Equity/Inclusion Coordinator:
Department of Information Technology
Digital Equity/Inclusion Resources:
Digital Equity Response Program: The Digital Equity Response Program was constructed by a partnership between the City of Sacramento and United Way California Capitol Region. They partnered to provide up to 10,000 qualifying households with Internet connectivity, and up to 1,000 individuals and families with computers or hotspots at no cost. Additionally, the program provides digital literacy training and outreach for community members such as seniors, children, and individuals with limited English skills.
Wi-Fi in City Parks: The City of Sacramento partnered with Verizon to establish free high-speed Wi-Fi access points at 27 parks throughout the city.
Digital Equity/Inclusion Plan:
The 2022-2023 Digital Strategy Summary builds equity in communities by expanding digital access for all.
City of San Diego
Locality Website:
Locality contact:
Kelsey Baird
Digital equity Program Coordinator
Department of Information Technology
Digital Equity/Inclusion Coordinator:
San Diego Department of Information Technology
Digital Equity/Inclusion Resources:
Open Public Wi-Fi in San Diego: The City of San Diego offers free public Wi-Fi at over 300 public locations such as city libraries, recreation centers, and over 250 street locations in historically underserved neighborhoods.
Library Laptop Check Out: New laptops are available to use for up to two hours at a time at neighborhood libraries.
Mobile Hotspot Program: Library patrons may check out mobile hotspots for up to 90 days at a time which allow users to connect their laptop, tablet, and other Wi-Fi enabled devices to the Internet.
Digital Equity/Inclusion Plan:
The City of San Diego partnered with the San Diego Association of Governments (SANDAG) to construct the 2021 Regional Digital Equity Strategy and Action Plan.
City of San Francisco
Locality Website:
Locality contact:
Reymon (Rey) LaChaux
Digital Equity Manager
Mayor's Office of Housing and Community Development
Brian Roberts
Policy Analyst
Department of Technology
Digital Equity/Inclusion Coordinator:
Mayor's Office of Housing and Community Development
Digital Equity/Inclusion Resources:
San Francisco Digital Equity Playbook: The San Francisco Digital Equity Playbook was published in 2018 and serves as a resource for community-based organizations and social service providers who want to help their clients learn digital skills or get connected to the Internet. The playbook contains information on digital training curriculum and strategies, free Internet access locations, discounted Internet programs, and more.
Digital Skills and Entrepreneurship Playbook: The Digital Skills and Entrepreneurship Playbook provides course curriculum aiming to teach small business owners digital literacy and entrepreneurship skills, e-commerce selling models, online safety and security, and more.
San Francisco Digital Equity Resources: The Digital Equity Resources page includes information on San Francisco’s Affordable Connectivity Program (ACP) information sessions, tech resources to find low-cost internet and devices, free digital literacy resources to learn digital skills, and more.
Digital Equity/Inclusion Plan:
2019-2024 City and County of San Francisco Digital Equity Strategic Plan
City of San Jose
Locality Website:
San Jose Digital Inclusion and Broadband Strategy
Locality contact:
Jill Bourne
City Librarian
San Jose Public Library
Khaled Tawfik
Chief Information Officer (CIO)
Information Technology Department
Digital Equity/Inclusion Coordinator:
San Jose Public Library
Mayor’s Office of Technology and Innovation (MOTI)
City Manager’s Office of Civic Innovation
Digital Equity/Inclusion Resources:
San Jose Digital Inclusion Fund: The San Jose Digital Inclusion Fund is an $18 million cross-sector fund provided by the San Jose Mayor’s Office of Technology and Innovation, the San Jose City Manager’s Office of Civic Innovation, and the California Emerging Technology Fund (CETF). Funds will be distributed in grant awards over a ten-year period to provide Internet connectivity to residents, ensure that every resident has a device, and enhance digital skills.
SJ Access: Free Internet and Tech Devices: The San Jose Public Library provides residents and students to use the Internet, borrow devices, take computer classes, and get tech support.
Additional local initiatives:
- Riverside: SmartRiverside
- Riverside County: RIVCO Connect
Alaska
Information Not Available
American Samoa
Information Not Available
Arizona
State initiative:
- Arizona State Library, Archives, & Public Records: Connect Arizona
Local initiative:
- City of Tucson: ConnectHomeTucson
Arkansas
Local initiative:
City of Fayetteville
Locality Website:
Digital Inclusion Fayetteville
Locality contact:
Keith Macedo
Information Technology Director
Office of the Mayor
kmacedo@fayetteville-ar.gov
(479) 575-8320
Digital Equity/Inclusion Coordinator:
Digital Equity/Inclusion Resources:
Public Wi-Fi Fayetteville: The City of Fayetteville offers complimentary Wi-Fi at several public locations including numerous parks, the Fayetteville Square, Fayetteville Public Library, and Fayetteville Senior Center.
Digital Use and Access Survey Responses Report: A survey was prepared for City residents regarding the availability of high-speed Internet service throughout the community, including how they access and use it. Surveys were made available in English and Spanish, online at the City’s public engagement portal, Speak Up Fayetteville, and in paper format. Copies were mailed to a random sampling of households in April 2018. Survey results are available here: English / Spanish
Digital Equity/Inclusion Plan:
2019 Digital Use and Internet Access in Fayetteville, Arkansas
Colorado
State initiatives:
State of Colorado
Colorado Department of Labor and Employment: Digital Literacy and Employment
Local initiatives:
City and County of Denver
Locality Website:
Denver Public Library Computer and Technology Access
Locality contact:
Anya Dickson
Digital Equity Program Manager
Office of Social Equity & Innovation
Tracy Treece
Digital Inclusion Manager
Denver Public Library
Jessica Calderon
Director of Operations & Innovation
Office of Social Equity & Innovation
Jessica.Calderon@denvergov.org
Digital Equity/Inclusion Coordinator:
Office of Social Equity & Innovation
Digital Equity/Inclusion Resources:
Technology Access: Computers and Chromebooks are available for use at the Denver Public Library. Members of the public who have a permanent library card may check out computers and/or hotspots for three months at a time.
Technology Education: The Denver Public Library offers technology classes and workshops on topics such as computer and Internet basics, finding and applying for jobs online, and more.
Technology Lesson Plans and Handouts: The Denver Public Library provides technology lesson plans and handouts. These are available in English and Spanish for self-learners, and/or those who would like to teach a class.
Delaware
Information Not Available
District of Columbia
Local initiatives:
District of Columbia
Locality Website:
Locality contact:
Keisha Mims
Interim Director of State Broadband and Digital Equity Office
Office of the Chief Technology Officer
Todd Smith
Senior Counsel
Office of the Chief Technology Officer
Henry Lofton
Deputy CTO
Office of the Chief Technology Officer
Digital Equity/Inclusion Coordinator:
Office of the Chief Technology Officer (OCTO)
Digital Equity/Inclusion Resources:
Tech 101 Workshops: The Office of the Chief Technology Officer (OCTO) offers free Tech 101 Workshops for residents.
DC Tech Locator: The DC Tech Locator allows residents to find public computer access, free Wi-Fi, and tech training locations in DC.
Connect Potomac Gardens: The Office of the Chief Technology Officer (OCTO) and DC Housing Authority (DCHA) partnered to provide Potomac Gardens residents free Wi-Fi in their apartments and common areas.
Connect Hopkins: The Office of the Chief Technology Officer (OCTO) and DC Housing Authority (DCHA) partnered to provide Hopkins Apartments residents free Wi-Fi in their apartments and common areas.
Florida
Regional Initiative:
- Coral Gables, Davie, Doral, Key Biscayne, Miami, Miami Beach, Miami-Dade County, Miramar, Sunny Isles Beach, Wilton Manors: South Florida Digital Alliance (SFDA)
Georgia
State initiatives:
State of Georgia
State Website:
State contact:
Jessica Simmons
Deputy Chief Information Officer for Broadband and Special Projects
Georgia Technology Authority
(470) 261-6826
Oneisha Freeman
Digital Connectivity Manager
Georgia Technology Authority
(470) 217-7289
Digital Equity/Inclusion Coordinator:
The Georgia Broadband Program is a collaborative effort led by the Department of Community Affairs and the Georgia Technology Authority.
Digital Equity/Inclusion Resources:
Georgia Broadband Mailing List: The public may subscribe to the Georgia Technology Authority’s Broadband Mailing List to stay informed about Georgia broadband.
Equity Fund: Through OneGeorgia Authority, Georgia offers the Equity Fund. The purpose of the Equity Fund is to provide a program of financial assistance that includes grants, loans and any other forms of assistance that includes grants, loans and any other forms of assistance authorized by (O.C.G.A.50-34-1 et seq.) to finance activities that will assist applicants in promoting the health, welfare, safety, and economic security of the citizens of the state through the development and retention of employment opportunities in areas of greater need as defined by the Georgia Business Expansion and Support Act of 1994, as amended (O.C.G.A.48-7-40).
Local initiatives:
Clayton County
State Website:
State contact:
Takiyah J. Thomas
Digital Equity Administrator
Office of Digital Equity
Takiyah.Thomas@claytoncountyga.gov
Kenneth Fogle
Digital Equity Associate
Office of Digital Equity
Kenneth.Fogle@claytoncountyga.gov
Digital Equity/Inclusion Coordinator:
Clayton County's Office of Digital Equity is a division of the Department of Information Technology.
Digital Equity/Inclusion Resources:
Office of Digital Equity Calendar: The Office of Digital Equity provides a calendar of events where residents can sign up for free computer classes and cybersecurity workshops. Additionally, the Office of Digital Equity hosts events to assist residents with Affordable Connectivity Program (ACP) enrollment.
Office of Digital Equity Newsletter: The public may subscribe to the Office of Digital Equity's newsletter to stay informed about current and upcoming events.
Digital Equity/Inclusion Plan:
Clayton County is in the process of creating a digital equity strategic plan.
Guam
Information Not Available
Hawaii
State initiatives:
State of Hawaii
Hawaii Department of Business, Economic Development and Tourism:
- Hawaii Broadband and Digital Equity Office
- Digital Equity Declaration
- Digital Equity Ecosystem Map
- Affordable Connectivity Program
Illinois
Local initiatives:
City of Chicago
Locality Website:
Chicago Digital Equity Coalition
Locality contact:
Devon Braunstein
Digital Equity Director
Office of the Mayor
Devon.Braunstein@cityofchicago.org
Migdalia Jimenez
Adult Services Department
Learning & Economic Advancement Unit Head
Chicago Public Library
(312) 747-4214
Digital Equity/Inclusion Resources:
Chicago Connected Digital Learning Resources: Chicago Public Schools provides Chicago Connected families with resources to advance digital learning such as free digital skills workshops, self-guided basic skills training, and computer-related technical support.
Chicago Connected Program: The Chicago Connected Program offers eligible students with free high-speed Internet access or a hotspot provided by the district.
Chicago Digital Equity Council Resource Hub: The Chicago Digital Equity Council Resource Hub compiles internet, device, and digital learning resources available to the community.
Digital Equity/Inclusion Plan:
Indiana
Local initiatives:
City of Bloomington
Locality Website:
City of Bloomington Digital Equity
Locality contact:
Rick Dietz
Director
Department of Information Technology Services
Digital Equity/Inclusion Coordinator:
City of Bloomington Information & Technology Services (ITS)
Digital Equity/Inclusion Resources:
2020 Digital Equity Survey Data: The City of Bloomington conducted a survey to assess digital equity issues as part of the first step in the development of the 2020 Digital Equity Strategic Plan.
City of Bloomington Digital Equity Grants: The Bloomington Common Council approved the Digital Equity Grants program funded through a $35,000 investment in 2020, part of Mayor Hamilton's Recover Forward strategy.
Digital Equity/Inclusion Plan:
2020 Digital Equity Strategic Plan
City of Gary
Locality contact:
Lloyd L. Keith
Chief Innovation Officer
Department of Information Technology
Digital Equity/Inclusion Coordinator:
Department of Information Technology
Digital Equity/Inclusion Resources:
City of Gary Digital Equity Presentation: The City of Gary's Digital Equity Presentation outlines the city's digital infrastructure strategy to increase Internet access and adoption.
City of South Bend
Locality contact:
Denise Riedl
Chief Innovation Officer
Department of Innovation and Technology
Madi Rogers
Director of Civic Innovation
Department of Innovation and Technology
Patrick McGuire
EnFocus Innovation Fellow
Department of Innovation and Technology
Digital Equity/Inclusion Coordinator:
Department of Innovation and Technology
Digital Equity/Inclusion Resources:
Technology Resource Center (TRC): The Technology Resource Center (TRC) provides digital skills training, devices for connectivity, and open access to high-speed Internet. The TRC serves as a space to host events such as Excel training sessions for nonprofits and other community events to close the digital divide.
Citywide Classroom South Bend: The City of South Bend supports a partnership with the South Bend Community School Corporation to provide eligible student households with free and reduced-cost home Internet. In fall of 2022, the City of South Bend provided a $150,000 grant to the South Bend Community School Corporation to launch a private LTE network for students and families.
South Bend Digital Literacy Survey: The City of South Bend published the Digital Literacy Survey to understand how members of the community currently use the Internet and implement programs that help residents develop and use digital skills.
South Bend Home Internet Speed Test: The City of South Bend encourages residents to participate in the Home Internet Speed Test to help inform the city’s efforts to provide reliable, fast, and affordable Internet.
Digital Equity/Inclusion Plan:
The City of South Bend Digital Equity Planning Process document serves as a plan to release South Bend's Digital Equity Roadmap in 2022.
Additional local initiatives:
- Rush County: Digital Inclusion Plan
Iowa
Information Not Available
Kentucky
Local initiatives:
City of Louisville
Locality Website:
City of Louisville Digital Inclusion
Locality contact:
Sioban King
Innovation and Improvement Coordinator
Office of Civic Innovation and Technology
Grace Simrall
Chief
Office of Civic Innovation and Technology
Grace.Simrall@louisvilleky.gov
Ricky Santiago
Digital Inclusion Manager
Office of Civic Innovation and Technology
Ricky.Santiago@louisvilleky.gov
Digital Equity/Inclusion Coordinator:
Office of Civic Innovation and Technology
Digital Equity/Inclusion Resources:
Louisville Digital Inclusion Resources: The Office of Civic Innovation and Technology offers digital inclusion resources such as finding low-income Internet plans, low-cost computers, and digital skills training.
Digital Equity/Inclusion Plan:
Maine
State initiatives:
- Maine Connectivity Authority: Digital Equity Initiatives
- Maine State Library: Digital Inclusion Initiative
Maryland
State initiative:
State of Maryland
Department of Housing and Community Development, Office of Statewide Broadband: Digital Inclusion Grant Program
Local initiative:
County of Baltimore
Locality Website:
Baltimore County Digital Equity
Locality contact:
Vishnupriya Desai
Digital Inclusion Coordinator
Baltimore County Department of Aging
Digital Equity/Inclusion Coordinator(s):
Department of Information Technology
Department of Economic and Workforce Development
Baltimore County Public Libraries
Digital Equity/Inclusion Resources:
Northstar Digital Literacy Program: The Baltimore County Public Library offers the Northstar Digital Literacy program which includes essential computer and software skills trainings such as Internet basics, K-12 distance learning support, career search skills, and more.
Department of Aging Technology Resources: The Baltimore County Department of Aging provides resources for aging residents such as free one-on-one tech support, CyberSeniors training courses, and other workshop opportunities.
Career Center Locations: The Baltimore County Department of Economic and Workforce Development established career center locations that offer access to computers, the Internet, job search assistance, and more.
Baltimore County Wi-Fi Locations: The County of Baltimore provides access to free Wi-Fi at 28 recreation and park locations, 19 public library locations, 55 public schools, and 20 senior centers.
Digital Equity/Inclusion Plan:
Baltimore County Digital Equity Plan
Montgomery County
Locality Website:
Locality contact:
Mitsuko Herrera
Program Director
Office of Broadband Programs
Mitsuko.Herrera@montgomerycountymd.gov
Digital Equity/Inclusion Coordinator(s):
Montgomery County Office of Broadband Programs
Digital Equity/Inclusion Resources:
MoCoNet: MoCoNet provides low income and special needs residents of several County affordable housing developments with the option to have access to the Internet without burdensome fees.
Senior Planet Montgomery: Senior Planet Montgomery is a joint initiative between Montgomery Connects and AARP’s Older Adults Technology Services (OATS) project offering both online and in person classes for adults ages 60 and over to learn new online skills.
Montgomery County Rural Broadband Report: The Montgomery County Rural Broadband Report’s purpose is to demonstrate the business case for broadband partnerships in the Agricultural Reserve, where the economics of rural broadband deployment have created a rural-urban digital divide.
ultraMontgomery: ultraMontgomery is a broadband economic development program that supports cost-effective, competitive access to robust, reliable, and secure broadband services and high-speed networks for businesses in Montgomery County.
Office of Broadband Programs Wi-Fi Map: The Office of Broadband Programs identifies locations where residents can connect to public high-speed Internet.
Low-Cost Internet Resource Hub: The Office of Broadband Programs provides a resource hub where qualifying residents can browse low-cost Internet options.
Massachusetts
Local initiatives:
City of Boston
Locality Website:
City of Boston Broadband and Digital Equity
Locality contact:
Peter Favorito
Digital Equity & Inclusion Advocate
Broadband and Cable, Department of Information and Technology
Kerry Jordan
Chief of Staff
Department of Innovation and Technology
Digital Equity/Inclusion Coordinator:
City of Boston Broadband and Cable, Department of Information Technology
Digital Equity/Inclusion Resources:
City of Boston Digital Equity Fund: The Digital Equity Fund provides grant funding for nonprofits to support projects that help people use the Internet, allow communities to participate in civic engagement safely and securely, make decisions based on need, and work to connect unconnected households.
Wicked Free Wi-Fi: Wicked Free Wi-Fi is the City of Boston's free outdoor wireless network.
Affordable Connectivity Program (ACP): The City of Boston’s ACP landing page contains information about what the benefit is, who is eligible, how to apply, best tips, and more in over twelve languages.
Boston Neighborhood Network Media Education and Training: The Boston Public Library offers computer and technology classes that include beginner-level computer classes, job searching and resume assistance, email and online tool support, and more.
Internet Speed Survey: This anonymous survey provides useful information about how the internet is being used at home in the City of Boston and what barriers may exist. Completed surveys will enable the city to make informed decisions in efforts to cement digital equity in its broadband and wireless infrastructure.
Online Digital Skills Training: The City of Boston created a webpage with links to free, online digital skills resources for residents to use, whether they are first-time learners or brushing up on their skills.
Tips for Faster Internet Speeds: With more folks using the same in-home internet connection, it has never been more crucial to have fast, reliable, and affordable internet. Therefore, the City of Boston created a webpage outlining several effective ways to improve internet connection at home, many of which come at little to no cost at all.
Digital Equity/Inclusion Plan:
The City of Boston’s Digital Equity/Inclusion plan is currently underway. In the Fall of 2022, the City published a Digital Equity Assessment in partnership with CTC Technology & Energy, which covers the state of digital equity work, broadband services, and recommendations for the City to implement or continue implementing to further close the digital divide.
City of Cambridge
Locality contact:
Conrad Crawford
Digital Equity and Broadband Program Strategist
Department of Information Technology
Digital Equity/Inclusion Coordinator:
Department of Information Technology
Digital Equity/Inclusion Resources:
Digital Equity in Cambridge: Data and Strategic Recommendations: The Digital Equity in Cambridge report is a comprehensive study that outlines issues Cambridge residents face to make meaningful use of high-speed Internet access. Also, the report provides recommendations to address these findings around broadband access, affordability, digital skills, and device ownership.
The Literacy Project: The Cambridge Public Library offers computer basics classes on a first-come-first-served basis throughout the year.
Minnesota
State initiative:
- Department of Employment and Economic Development, Office of Broadband Development: K-12 Connect Forward
Local initiative:
City of Minneapolis
Locality Website:
City of Minneapolis Digital Equity
Locality contact:
Liliia Muslimova
Program Assistant
Department of Information Technology
liliia.muslimova@minneapolismn.gov
Digital Equity/Inclusion Coordinator:
City of Minneapolis Information Technology Department
Digital Equity/Inclusion Resources:
City of Minneapolis Internet Services: The City of Minneapolis partnered with local providers to offer free or low-cost Internet services to residents.
Free Public Wi-Fi Locations: The City of Minneapolis provides a map of locations covering nearly 100% of the city where constituents can connect to free public Wi-Fi, covering nearly 100% of the city
Hennepin County Partnership Resources: The City of Minneapolis partnered with Hennepin County to provide residents with digital navigator services such as access to training and technology resources.
Digital Equity/Inclusion Plan:
The Minneapolis 2040 Comprehensive Plan serves as a framework for the city’s digital equity and inclusion activities.
Mississippi
Information Not Available
Missouri
State initiative:
- Missouri Research and Education Network and the Missouri State Library: Missouri Digital Equity
Local initiative:
- Kansas City: Digital Equity Initiative
- Kansas City metropolitan area: Kansas City Coalition for Digital Inclusion
Montana
Information Not Available
Nebraska
State initiatives:
- Information Technology Commission, Community Council: Community IT
- Nebraska Information Technology Commission (NITC): Network Nebraska
Nevada
State initiatives:
- Governor’s Office of Science, Innovation, and Technology (OSIT):
New Hampshire
Information Not Available
New Jersey
Information Not Available
New Mexico
State initiatives:
State of New Mexico
New Mexico Department of Information Technology:
Digital Literacy Strategic Plan
Training Toolkit for Digital Literacy
Local initiatives:
City of Albuquerque
Locality Website:
City of Albuquerque Broadband Office
Locality contact:
Catherine Nicolaou
Broadband Program Manager
Department of Technology and Innovation
Digital Equity/Inclusion Coordinator(s):
Department of Technology and Innovation
Digital Equity/Inclusion Resources:
Wi-Fi in Neighborhoods: The Department of Technology and Innovation administers the City of Albuquerque’s Wi-Fi in Neighborhoods initiative. The public may use their wireless devices to access free Internet at many indoor and outdoor public facilities.
Stay Connected from Home: The Department of Senior Affairs provides digital training resources for seniors. The department partnered with Adelante DiverseIT for digital literacy group classes and Teeniors® for personalized one-on-one technology tutoring.
Library Computer Classes: The public libraries offer computer classes for adults to provide one-on-one support with digital basics, resume building, and computer training in English and Spanish.
New York
State initiative:
State of New York
Local initiatives:
City of New York
Locality contact:
Meghan McDermott
Director of Digital Inclusion and Partnerships
Office of Technology and Innovation
Brett Sikoff
Ex. Director of Franchise Administration & Broadband
Office of Technology and Innovation
Digital Equity/Inclusion Coordinator:
Office of Technology and Innovation
Digital Equity/Inclusion Resources:
Citywide Public Computer Centers: The City of New York runs a digital inclusion network with nearly 500 public computer centers providing a range of services, from basic internet access to advanced software certifications, in high-need communities.
NYC Connected Communities Initiative: The NYC Connected Communities initiative provides free and reliable internet access, connected devices, high-quality digital literacy instruction, and technical assistance to help equip New Yorkers of all ages with digital skills. This initiative, in partnership with the NYC Housing Authority, includes two Digital Vans that function as mobile hotspots and provide low-income residents with eight laptops, Wi-fi, and a printer.
Brooklyn Public Library: The Brooklyn Public Library provides a laptop loan program across 18 of its branches that recently distributed 1,500 devices.
New York Public Library: The New York Public Library offers 100+ classes designed for fundamental digital citizenship, exposure, and mastery of technical concepts on public computers with professional-grade software, which are also available for extended use to continue learning after class.
Queens Public Library: The Queens Public Library receives funding from the federal Workforce Innovation and Opportunity Act (WIOA) to provide contextualized English for Speakers of Other Languages (ESOL) classes for new immigrants and workforce training in childcare, healthcare, and technology for residents. As a result, hundreds of thousands of New Yorkers are served.
NYC Aging Older Adults Technology Services (OATS): NYC Aging serves 80,000+ older adults every year with digital literacy program support in partnership with Older Adults Technology Services (OATS).
NYC Parks Media Labs: NYC Parks operates over 30 media education labs in its recreation centers, ensuring that New Yorkers can creatively express themselves.
Link5G: Link5G supports the City's efforts to advance digital equity in the outer boroughs and above 96th Street in Manhattan to expand affordable cellular options. This Link5G design will add 5G to the suite of services LinkNYC offers, which currently includes high-speed Wi-Fi, free nationwide calling, device charging, and access to 311 and 911.
Digital Equity/Inclusion Plan:
The 2020 New York City Internet Master Plan is a comprehensive roadmap to achieve universal broadband.
North Carolina
State initiative:
State of North Carolina
N.C. Department of Information Technology, Division of Broadband and Digital Equity:
Digital Inclusion Plan Template and Guide
Local initiatives:
City of Charlotte
Locality Website:
Locality contact:
Rachel Stark
Smart Cities Program Manager
Innovation and Technology Department
Digital Equity/Inclusion Coordinator:
Department of Innovation and Technology
Digital Equity/Inclusion Resources:
Charlotte's Digital Divide: The City of Charlotte maps geographic and demographic patterns that illustrate the digital divide. This resource outlines the city's approach to coordinate efforts under the Center for Digital Equity (CDE).
Access Charlotte Public Wi-Fi: This Smart Charlotte initiative provides free public Wi-Fi at designated locations.
Additional local initiatives:
- Raleigh: Digital Inclusion Programs
North Dakota
Information Not Available
Northern Mariana Islands
Information Not Available
Ohio
Local initiatives:
City of Fairlawn
Locality Website:
Locality contact:
Ernie Staten
Director of Public Service
Department of Public Service
Digital Equity/Inclusion Coordinator:
City of Fairlawn Department of Public Service
Digital Equity/Inclusion Resources:
FairlawnGig: The City of Fairlawn established a municipal broadband utility, FairlawnGig, to deliver high-speed Internet services for residents and businesses in Fairlawn, Akron, Bath, and the Fairlawn Joint Economic Development District.
Oklahoma
Information Not Available
Oregon
Local initiatives:
City of Portland
Locality Website:
City of Portland Broadband & Digital Equity
Locality contact:
Elisabeth Perez
Director
Office for Community Technology
Elisabeth.H.Perez@portlandoregon.gov
Rebecca Gibbons
Strategic Initiatives Manager
Office for Community Technology
Rebecca.Gibbons@portlandoregon.gov
Leina Gonzalez Baird
Digital Equity Coordinator
Leina.Gonzalezbaird@portlandoregon.gov
Jennifer Redman
Community Broadband Planner
Office for Community Technology
Jennifer.Redman@portlandoregon.gov
Digital Equity/Inclusion Coordinator:
City of Portland Office for Community Technology
Digital Equity/Inclusion Resources:
Digital Inclusion Fund: The City of Portland’s Digital Inclusion Fund places a focus on building capacity in community-based organizations by providing training and Digital Navigator services to the community. This fund includes the Community Digital Navigator Pilot Grant Program and the Small Business Digital Navigator Pilot Grant Program.
Digital Inclusion Tech Kit: The City of Portland allocated a total of $5 million in Coronavirus Aid, Relief, and Economic Security Act (CARES) funding to provide devices and high-speed Internet service to qualifying community members.
Digital Divide Response: Tech Kit Project: The City of Portland committed $3.5 million in American Rescue Plan Act (ARPA) funding to provide device and digital literacy training needs for minority populations.
Digital Equity/Inclusion Plan:
Pennsylvania
Local initiative:
City of Philadelphia
Locality contact:
Juliet Fink Yates
Digital Inclusion Manager
Office of Innovation and Technology
Juliet.fink-yates@phila.gov
Digital Equity/Inclusion Coordinator:
Office of Innovation and Technology (OIT)
Digital Equity/Inclusion Resources:
Digital Literacy Alliance: The Digital Literacy Alliance identifies and funds innovation in digital literacy through a broad coalition of institutional stakeholders. The coalition develops strategy, manages an existing seed fund, raises additional funding, and oversees funded programs in Philadelphia.
Digital Navigator Program: The City of Philadelphia’s digital navigator services help residents access and use technology. A Digital Navigator may assist residents gain access to affordable and low-cost Internet and/or obtain a low-cost or free computer. They may also refer individuals to resources such as digital literacy training, adult education programs, or workforce programs..
PHLConnectED: PHLConnectED connects eligible households with pre-K-12 students with access to free, reliable Internet service through summer 2023. Additionally, PHLConnectED provides digital skills training and tech support.
2021 Philadelphia Household Internet Assessment Survey: The Philadelphia Household Internet Assessment Survey was conducted to better understand the digital access needs of the city’s residents.
Digital Equity/Inclusion Plan:
Puerto Rico
Information Not Available
South Carolina
Information Not Available
South Dakota
Local initiative:
City of Sioux Falls
Locality Website:
Digital Equity/Inclusion Coordinator:
Inclusive Digital Equity Alliance (IDEA)
Digital Equity/Inclusion Resources:
Individual Digital Capital Survey Key Findings: The Individual Digital Capital Survey was a month-long survey to assess how residents across Sioux Falls access and use technology. The survey’s Key Findings guide how the city works to eliminate barriers, improve access, and ensure residents have the skills to use technology.
Digital Equity/Inclusion Plan:
2021 Digital Equity Framework: The City of Sioux Falls partnered with the National Digital Inclusion Alliance (NDIA) and the Purdue Center for Regional Development to create the 2021 Digital Equity framework.
Tennessee
State initiative:
State of Tennessee
Department of Economic & Community Development: Digital Inclusion Toolkit
Local initiative:
Metropolitan Government of Nashville and Davidson County
Locality Website:
Digital Inclusion in Davidson County
Locality contact:
Pearl Amanfu
Project Manager
Information Technology Services
Digital Equity/Inclusion Coordinator(s):
Information Technology Services
Digital Equity/Inclusion Resources:
2021 Nashville Digital Inclusion Needs Assessment: The Nashville Digital Inclusion Needs Assessment was conducted to better understand the needs in different communities across Davidson County, and determine which needs are not being met due to the digital divide.
Metro Public Wi-Fi Map: The Metro Public Wi-Fi Map identifies locations where the public can access free Wi-Fi Internet services.
Nashville Public Library Digital Access Resources: The Nashville Public Library provides residents with resources to find low-cost Internet, take computer basic skills courses, and attend technology assistance events.
Texas
Local initiatives:
City of Austin
Locality Website:
City of Austin-Community Technology Division
Locality contact:
Rondella Hawkins
Officer
Office of Telecommunications & Regulatory Affairs
rondella.hawkins@austintexas.gov
Khotan Shahbazi-Harmon
Senior Program Manager
Financial Services Department
khotan.harmon@austintexas.gov
Digital Equity/Inclusion Coordinator:
Office of Telecommunications & Regulatory Affairs
Digital Equity/Inclusion Resources:
Grant for Technology Opportunities Program (GTOPs): The Grant for Technology Opportunities Program (GTOPs) is a grant directed at improving the community’s ability to fully participate in the digital society. This program provides three award pathways for local Austin nonprofit groups to apply for funding.
Digital Empowerment Community of Austin (DECA): The Digital Empowerment Community of Austin (DECA) is a network of non-profits, educational institutions, and other stakeholders working to improve Austin’s ability to participate in digital society.
Austin Free-Net: The Office of Telecommunications and Regulatory Affairs (TARA) partnered with Austin Free-Net to manage the City of Austin’s public access computer and technology labs and deliver digital literacy training services.
2018 Austin Digital Assessment: The 2018 Austin Digital Assessment studied Internet and technology use by surveying a core sample of 8,000 randomly selected addresses in Austin and an additional oversample of 3,000 households in geographic areas with lower median incomes throughout Austin.
Digital Equity/Inclusion Plan:
2016 Digital Inclusion Strategic Plan
City of Dallas
Locality Website:
Dallas Bridging the Digital Divide
Locality contact:
Estefania Ramirez
Digital Equality Coordinator
City Manager’s Office
estefania.ramirez@dallas.gov
Genesis Gavino
Chief of Staff and Resilience Officer
City Manager’s Office
Genesis.Gavino@dallas.gov
Digital Equity/Inclusion Coordinator:
Digital Equity/Inclusion Resources:
City of Dallas Digital Equity Resources: The City of Dallas provides various digital equity resources such as the DallasDigital public Wi-Fi locations map, low-cost Internet plans for residents, telehealth options, an employer resource hub, and opportunities for continuing education.
Request a Hotspot or Laptop: Residents may check out and borrow hotspots from the Dallas Public Library up to 30 days at a time.
Digital Equity/Inclusion Plan:
2021 Broadband and Digital Equity Strategic Plan
City of San Antonio
Locality Website:
San Antonio Digital Inclusion Team
Locality contact:
Leigh Middleton
Digital Inclusion Coordinator
Office of Innovation
Leigh.middleton2@sanantonio.gov
Rhiannon Pape
Digital Inclusion Coordinator
Office of Innovation
Rhiannon.pape@sanantonio.gov
Digital Equity/Inclusion Coordinator:
City of San Antonio Office of Innovation
Digital Equity/Inclusion Resources:
San Antonio Digital Inclusion Survey and Assessment: The San Antonio Digital Inclusion Survey and Assessment is a county-wide survey that was conducted in 2020 by the City of San Antonio, Bexar County, University of Texas at San Antonio, SmartSA partners, and key digital inclusion subject matter experts, to provide insights into the digital divide.
San Antonio Digital Connects Resources: The San Antonio Digital Connects Resource Guide highlights organizations that offer digital inclusion support which cover a range of programs such as device refurbishing, digital skills training, and Internet access.
Digital Equity/Inclusion Plan:
2021 San Antonio and Bexar County Digital Inclusion Roadmap
Harris County
Locality Website:
Harris County Office of Broadband
Locality contact:
John Speirs
Program Manager
Office of Broadband
Digital Equity/Inclusion Coordinator:
Harris County Bridging the Digital Divide
Digital Equity/Inclusion Resources:
Harris County Digital Literacy and Equity Resources: The Office of Broadband lists digital literacy, equity, and financial resources to bridge the digital divide in Harris County.
Utah
Local initiatives:
Salt Lake City
Locality Website:
Digital Equity in Salt Lake City
Locality contact:
Nole Walkingshaw
Chief Innovation Officer
Salt Lake City Innovation Team
Elizabeth Buehler
Innovation Team Lead
Salt Lake City Innovation Team
Hailey Leek
Senior Innovation Consultant
Salt Lake City Innovation Team
Digital Equity/Inclusion Coordinator:
Salt Lake City Information Management Services, Innovation Team
Digital Equity/Inclusion Resources:
City Connect: Salt Lake City partnered with Comcast to provide free public Wi-Fi to community centers and parks throughout the city.
Digital Equity/Inclusion Plan:
Vermont
Information Not Available
Virgin Islands
Territory Initiative:
- Virgin Islands Next Generation Network, Inc. (viNGN): Free Online Training
Virginia
State initiatives:
Commonwealth of Virginia
Department of Education: Digital Equity
Local initiatives:
Albemarle County
Locality Website:
Broadband Accessibility and Affordability Office
Locality contact:
Michael Culp
Director
Broadband Accessibility and Affordability Office
(434) 964-7285 ext. 5891
Jason Inofuentes
Broadband Program Manager
Broadband Accessibility and Affordability Office
(434) 296-5841 ext. 3435
Digital Equity/Inclusion Coordinator:
Broadband Accessibility and Affordability Office
Digital Equity/Inclusion Resources:
Albemarle County Broadband Survey: Albemarle County utilizes the Broadband Survey to collect comprehensive data about Internet speeds throughout the County and identify areas with limited or no Internet access.
Comcast Internet Essentials Partnership Program: The Comcast Internet Essentials Partnership Program is a public-private partnership with Albemarle County that provides eligible households in the Xfinity service area with a no-cost Internet service.
Arlington County
Locality Website:
Arlington County Digital Equity
Locality contact:
Jennifer Skow
Strategic Projects Planner
Department of Community Planning, Housing and Development
Jskow@arlingtonva.us
Caitlin Jones
Community Development Planner
Department of Community Planning, Housing and Development
Cjones1@arlingtonva.us
Holly Hartell
Assistant CIO for Strategic Initiatives
Department of Technology Services
Hhartell@arlingtonva.us
Digital Equity/Inclusion Coordinator:
Department of Community Planning, Housing and Development
Department of Technology Services
Arlington Public Library
Digital Equity/Inclusion Resources:
Internet Service Assistance from Arlington Public Schools: Arlington Public Schools (APS) offers Comcast Internet Essentials service for qualified APS households. APS offers free outdoor Wi-Fi outside every school location. Wi-Fi troubleshooting tips help APS families navigate connection issues.
English Classes for Adults in Arlington: Arlington Public Schools offers English classes for adults in Arlington. Classes have digital literacy topics interwoven throughout the courses, including computer basics, connecting to the Internet, navigating Google, and general online research. The Arlington Education and Employment Program also offers a basic computer training class through NorthStar.
Arlington Public Library Wireless Hotspots: Arlington residents with a library card can check out a mobile hotspot for up to seven days from the Arlington Public Library.
Arlington Public Library Teleconnect Space: The Arlington County Department of Community Planning, Housing, and Development and the Department of Technology Services offers constituents the Teleconnect Space at the Columbia Pike Library. The public can utilize the meeting space for two hours each day, up to two times per week, to access a computer and the Internet.
Arlington County ReLaunch Program: The Arlington County ReLaunch Program is a small business grant program that can fund marketing and branding, strategic planning, a digital presence, and more.
Arlington Employment Center Job Seeker Services: The Arlington Employment Center offers workshops, education services, job board, career fairs, and career coaching to improve digital skills.
My Arlington Digital Resources: My Arlington Digital Resources provides a map that locates areas offering free access to computers, printers, scanners, and indoor and outdoor Wi-Fi.
Washington
Local initiatives:
City of Seattle
Locality Website:
Locality contact:
David Keyes
Digital Equity Manager
Department of Information Technology
Delia Burke
Strategic Advisor
Department of Information Technology
Jon Morrison Winters
Digital Equity and Broadband Manager
Department of Information Technology
Jon.MorrisonWinters@seattle.gov
Digital Equity/Inclusion Coordinator:
Seattle Information Technology
Digital Equity/Inclusion Resources:
Digital Equity Initiative Action Plan: The Digital Equity Action Plan is comprised of three phases. Phase One focuses on building a foundation to achieve digital equity by conducting research, creating a vision, and outlining goals for the plan. Next, Phase Two consists of defining achievable strategies to complete the Digital Equity Action Plan. Lastly, Phase Three implements the Digital Equity Action Plan.
2022 Digital Navigator Cohort Grant: The Digital Navigator Cohort Grant provides up to $50,000 to qualifying nonprofit organizations in Seattle to offer digital navigator services citywide.
2021 Seattle Internet for All Update Report: The 2021 Seattle Internet for All Update Report summarizes progress on digital equity and inclusion strategies to increase access and adoption of affordable and reliable Internet service.
2018 Technology and Access Adoption Study: The 2018 Technology Access and Adoption Study was conducted to provide a comprehensive view into Seattle residents’ access and adoption of Internet and technology. The City of Seattle updated their survey to undertake this study again in 2022.
Free Public Wi-Fi: The City of Seattle offers free Wi-Fi at most public facilities such as libraries, community centers, and public buildings.
Free Internet Access for Nonprofit Organizations: The City of Seattle offers free high-speed Internet connectivity and services to eligible nonprofit organizations located in Seattle.
Digital Equity/Inclusion Plan:
2015 Digital Equity Initiative Action Plan
Additional local initiatives:
- King County: Digital Equity
Wisconsin
State initiative:
- Public Service Commission:
- Department of Public Instruction:
Local initiative:
City of Madison
Locality Website:
City of Madison Digital Inclusion
Locality contact:
Sarah Edgerton
Chief Information Officer and Director of Information Technology
Department of Information Technology
SEdgerton@cityofmadison.com
Greg Mickells
Library Director
Madison Public Library
GMickells@madisonpubliclibrary.org
Digital Equity/Inclusion Coordinator:
Cassandra Hill, Ph.D. (she/her/hers)
Department of Information Technology
Madison Public Library
Digital Equity/Inclusion Resources:
2021 City of Madison Digital Inclusion Efforts Summary: The Department of Information Technology provides a comprehensive summary outlining the City of Madison’s multipronged approach to address the digital divide.
2018 Fiber to the Premises Implementation Plan: The 2018 Fiber to the Premises Implementation Plan is a fiber-to-the-premises (FTTP) feasibility analysis. The analysis provides an implementation plan to bring a high-speed fiber network to the City of Madison.
Madison Public Library Internet and Computer Access: The Madison Public Library offers Internet and computer access on a first come, first served basis at all nine library locations. Some libraries provide training opportunities through one-on-one instruction with common programs or basic Internet functions.
Wyoming
Information Not Available